Support
Welcome to Gilean support. This page gathers answers to the most common questions and the best way to get in touch with us.
Contact us
For any question, feedback, bug report or data request, please write to:
gilean@toffoli.me
We aim to reply within 3 business days.
Account and login
How do I create an account?
Open the app, tap "Create account" on the welcome screen, enter your email and a password, accept the legal documents, and confirm your email through the link we send you. You can also sign in with Google or Apple.
I did not receive the confirmation email
Check your spam/promotions folder. Make sure you typed the email correctly. If it still does not arrive, try requesting a new one from the login screen, or contact us at the email address above.
How do I reset my password?
On the login screen tap "Forgot password?", enter your email and follow the link in the email we send you. The link opens directly inside the app.
I signed up with Google or Apple, can I add a password?
Currently social accounts do not have a password. You can keep signing in with the same provider you used the first time. If you want to switch, contact us.
Nutrition and training plan
How is my plan generated?
After completing the questionnaire, your answers are sent to our AI provider (Google Gemini) which builds a personalized plan based on your goal, body data, lifestyle, intolerances and preferences. Plan generation takes around 30 seconds.
Can I regenerate my plan?
Yes. Go to Account, open the questionnaire, edit your answers, and confirm. A new plan will be generated. You can also regenerate the plan from the language settings if you change app language.
The plan does not fit me, what can I do?
Edit your questionnaire to better reflect your needs (preferences, intolerances, custom requests). The "additional requests" field at the end of the questionnaire is a great place to ask for extra protein, fewer carbs, specific supplements and so on.
How does intermittent fasting work?
You can enable a 16:8 protocol or a fully custom eating window in the questionnaire. The plan will respect your eating window, and the Progress tab will show a passive adherence tracker.
Reminder: AI-generated plans are educational suggestions, not medical advice. Always consult a qualified professional before significant changes to your diet or training, especially if you have medical conditions or take medication.
Tracking and progress
How do I log my weight?
Open the Progress tab and tap "Log weight". You can add one entry per day. Weekly weigh-ins (always at the same time, ideally in the morning) give the most consistent trend.
Can I add an extra food not in the plan?
Yes. In the Meal Plan tab, scroll to the meal, tap "Add food", enter name and amount, and the app will estimate calories and macros automatically. You can always edit the values manually.
How does the shopping list work?
The shopping list is generated from your meal plan. By default it covers the next 7 days. You can pick a different range, tick items as purchased, and export the list as text to any other app.
Privacy and your data
How do I delete my account?
Open the Account tab, choose "Account data", and select "Delete account". This permanently removes your account and all associated data.
How do I wipe my data without deleting the account?
In the same "Account data" section, choose "Wipe all data". This removes your plans, questionnaire, weight, measurements, photos and logs while keeping the account active.
Where is my data stored?
Your data is stored on our backend powered by Supabase. Some questionnaire data is sent to Google Gemini to generate your plan. See our Privacy Policy for full details.
Bugs, crashes and feedback
If you spot a bug or have a suggestion, please send us a short description, the screen where it happened, and a screenshot if possible. Your feedback shapes Gilean.
Need anything else? Write to gilean@toffoli.me.